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Frequently Asked Questions
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Our bags and accessories are made with heavy natural cotton canvas from India and all the trimmings are made with Genuine Leather.
All the products are handcrafted in our very own Workshop in Kuala Lumpur, Malaysia.
The canvas print is hand screen printed by an artisan screen print partner in Malaysia.
- Waterproofing the bag by using waterproof spray for canvas which can be bought from any marketplace. Each spray treatment will be able to last for 1.5-2months.
- You can use a damp cloth to rub on area to clean it.
- DO NOT WASH - This is due to the leather trimmings
Yes, we provide a 3 years limited warranty on workmanship and manufacutring defects within normal scope of use. At our discretion, we will repair or replace any products found to be defective within the scope of normal and appropriate product use of the product.
Not covered - Wear and Tear, Damaged caused from outside the normal scope fo use, rips, jagged tears, fading, airline handling.
Covered - Manufacturing defects, Zipper Malfunctions, Fabric tear along a seam, Stitching defect that prevents you from being able to use the product.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the original condition you received it and in the original packaging. Please keep the receipt.
Product Exchange can be done within 30days from the purchase of the product.
Any product you return must be in the original condition you received it with all the original cards, tags intact and in the original packaging. Please keep the receipt.
If the order is placed before 10am (+8hr GMT), the order will be processed on the same day ELSE it will processed the next Working Day.
Once its processed, we will schedule it for pickup by our freight partners (GDex for local and DHL/FEDEX for International) and the parcel will be picked up on the SAME Day or NEXT Working Day.
International Delivery - 4-10 Working Days
Local Delivery - 4-7 Working Days
Once the parcel is picked up, a Tracking Number will be sent to you which you can check on the freight company's site or here.
All transactions are made using Singapore Dollars. We are currently accepting payments through paypal.
Visa/Mastercard payments are accepted through paypal.
For all international shipments, a shipping fee of SGD10 is charged. The shipping will be free if you purchase more than SGD100 for the whole order.