FAQ-Backup

Frequently Asked Questions

Materials and Making of products

1. What are the materials used to make your products?

Our products are all made from:-

a. Heavy natural cotton canvas from India

b. The leather parts are made from genuine cow hide leather which is usually pigment dyed.

c. For the internal lining of the products, we use a cotton/polyester mix lining material which gives it water resistance and improve the interior durability.

2. Where is the products made?

a. They are all made in Malaysia out of our very own home-based Workshop, where there are four artisans making our products. 

b. Fabric - We have a silkscreen partner that helps us screen print our fabric out of his workshop. After we design the story, we will create the prototype print block and experiment in our own smaller screen print lab so that we can create the perfect pattern fabric to use in our products. When we manage to get it right, we will then get him to make an A1 print block which will be used to print the Stories onto our fabric. This process alone usually takes around a month at least for us to experiment and complete the final design before going into the actual making of the fabric.

3. Why are our products so light coloured?

One of the big difference in our design methodology with others is that we want to ensure we can show the beauty of the materials that goes into the product. As the canvas is so beautiful and raw, we really want to try to retain as much of the rawness and beauty of the material and include it into our design rather than just covering it up.

4. Is there anyway to make the product waterproof? 

Yes, you can. All you need to do is to search for "Water Proof Spray For Canvas" on google and it will come up with tons of options for you. So far our favourite is NikWax and Scotchgard. You will be able to find many videos to show you how to use it. As for usage wise, it usually last around 1-2 months and you will need to put another coat on. 

 5. How long will the product last?

If you look at Our Story, our aim is to make our products last forever and hence the reason why we are using the best cotton canvas we can find and also quality natural leather components so that we can ensure our product's quality. It also depends on how the owner cares for our products as well. If he/she takes good care of our bags/accessories, it should last your lifetime. 

To give assurance of our products, we provide a Limited 5 year warranty on our workmanship and we would be more than happy to try help you repair the product should you need any.

Orders and Shipping

1. When I order, how long will it take to ship to me?

Upon receipt of your order and successful payment, your order will be processed/packed and ready to ship in 1-2 working days. We will then arrange for the pickup by the courier service (DHL/Fedex) which is usually 1-2 working days as well. Upon which, we will prepare a tracking number for you to be able to track your order with the respective courier company. 

In terms of duration of courier, it depends on where are you are at. It will take between 3-5 days to reach you.

2. Can I pay by credit card?

Yes you can pay by credit card on pay pal. We currently only use Paypal for payments and you